Crikex Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how Crikex collects, uses, stores, and protects the personal data of players and visitors who use the Crikex platform at crikex.one. It applies to all users of the Crikex website, mobile app, and any related services.

When you register an account on Crikex, you are trusting us with your personal information. We take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data — not buried in legal text that nobody reads.

By using the Crikex platform, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use the platform. If you have questions about anything in this policy, contact us at [email protected].

2. Data We Collect

Crikex collects two types of data: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your identity documents
• Date of birth (used for age verification)
• Email address
• Mobile phone number
• bKash, Nagad, or Rocket account number (for payment processing)
• Identity documents submitted for verification (such as a national ID card or passport)
• Any information you provide when contacting Crikex support

Information collected automatically:

• IP address and approximate location derived from it
• Device type, operating system, and browser version
• Pages visited on the Crikex platform and time spent on each
• Game activity, including bets placed, games played, and session duration
• Deposit and withdrawal transaction history
• Cookies and similar tracking technologies (see the Cookies section below)

3. How We Collect Your Data

Crikex collects your personal data through the following channels:

• Registration form: When you create a Crikex account, you provide your name, email, phone number, and date of birth.
• Identity verification: When you submit documents to verify your identity before your first withdrawal, Crikex collects copies of those documents.
• Deposits and withdrawals: When you make a payment transaction, Crikex records the transaction details including the amount, date, and payment method used.
• Platform usage: Crikex automatically records your activity on the platform, including which games you play and how long your sessions last.
• Support interactions: When you contact Crikex support via live chat or email, the content of those conversations is recorded and stored.
• Cookies: Crikex uses cookies and similar technologies to collect data about how you use the platform. See the Cookies section for full details.

4. How We Use Your Data

Crikex uses your personal data for the following purposes:

Purpose	Data Used	Legal Basis
Creating and managing your account	Name, email, phone, date of birth	Contract performance
Processing deposits and withdrawals	Payment account number, transaction history	Contract performance
Age and identity verification	Date of birth, identity documents	Legal obligation
Fraud detection and prevention	IP address, device data, transaction history	Legitimate interest
Responsible gaming monitoring	Game activity, session data, deposit history	Legal obligation / legitimate interest
Customer support	Account data, support conversation history	Contract performance
Sending promotional offers (if opted in)	Email address, phone number	Consent
Improving the platform	Usage data, device data, cookies	Legitimate interest

Crikex will not use your personal data for any purpose not listed above without first obtaining your consent or being required to do so by law.

5. Data Sharing

Crikex does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Crikex shares the minimum necessary payment information with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: When you submit identity documents, Crikex may use a third-party verification service to confirm the authenticity of those documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention services: Crikex may share data with fraud detection providers to identify and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: Crikex will disclose your personal data to law enforcement or regulatory bodies if required to do so by applicable law, court order, or regulatory requirement.
• Business transfers: In the event that Crikex is acquired by or merged with another company, your personal data may be transferred as part of that transaction. You will be notified of any such transfer.

6. Data Retention

Crikex retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specifically:

• Account registration data is retained for the duration of your account and for up to 5 years after account closure.
• Transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable anti-money laundering regulations.
• Support conversation records are retained for up to 3 years after the conversation closes.
• Cookie and usage data is retained for up to 13 months from the date of collection.

When your data is no longer required, Crikex will securely delete or anonymise it so that it can no longer be linked back to you.

7. Security Measures

Crikex takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Crikex platform
• Encryption of sensitive data stored on Crikex servers
• Access controls that limit which Crikex staff can access personal data, based on their role
• Regular security audits and vulnerability assessments
• Two-factor authentication options for player accounts
• Monitoring systems that detect and alert on suspicious account activity

While Crikex takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your Crikex account has been compromised, contact support immediately at [email protected].

8. Cookies

Crikex uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Crikex uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help Crikex understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual players.
• Functional cookies: These remember your settings and preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Crikex platform.

8. Your Privacy Rights

As a Crikex player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. Crikex will respond to all valid requests within 30 days.

10. Children's Privacy

The Crikex platform is strictly for adults aged 18 and over. Crikex does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, we will immediately close their account and delete all associated personal data.

If you believe a minor has registered on the Crikex platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

Crikex may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make material changes, we will notify registered players via email or an in-platform notification. The updated policy will be posted on this page with a revised "Last Updated" date at the top.

Your continued use of the Crikex platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how Crikex protects your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crikex handles your personal data, please get in touch with the Crikex support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the Crikex platform

Crikex aims to respond to all privacy-related requests within 30 days. For urgent account security concerns, live chat is the fastest way to reach us.