Legal & Policy

Crikex Terms and Conditions – Rules Every Player Must Know

These terms govern your use of the Crikex platform. Please read them carefully before registering or placing any bets. By creating an account on Crikex, you agree to everything set out on this page.

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Last Updated
January 2025
Questions? Contact
[email protected]

What You Need to Know at a Glance

These six points summarise the most important parts of the Crikex terms. Read the full terms below for complete details.

You Must Be 18 or Older

Crikex is strictly for adults. You must be at least 18 years old to register and play. Crikex reserves the right to request age verification documents at any time and will close accounts found to belong to underage users.

One Account Per Person

Each player is allowed one Crikex account only. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a violation of these terms and will result in all accounts being closed and balances forfeited.

Bonuses Have Wagering Requirements

All bonuses offered by Crikex come with wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn. The specific requirements for each bonus are stated clearly on the Bonus page.

Withdrawals Go to Verified Accounts

Crikex only processes withdrawals to payment accounts that belong to the registered account holder. You cannot withdraw to a bKash or Nagad number that is registered in someone else's name. Identity verification may be required.

Fraudulent Activity Is Prohibited

Any attempt to exploit technical errors, use bots or automated software, collude with other players, or manipulate game outcomes is strictly prohibited. Crikex will close accounts and forfeit balances where fraud is detected.

Terms May Be Updated

Crikex may update these terms from time to time. When significant changes are made, registered players will be notified. Continued use of the platform after an update constitutes acceptance of the revised terms.

Last updated: January 2025

Welcome to Crikex. These Terms and Conditions ("Terms") govern your access to and use of the Crikex platform, including all games, features, promotions, and services available at crikex.one. Please read these Terms carefully. If you do not agree with any part of these Terms, you should not register an account or use the Crikex platform.

By registering an account on Crikex, you confirm that you have read, understood, and agreed to these Terms in full. These Terms form a legally binding agreement between you and Crikex.

1. Acceptance of Terms

Your use of the Crikex platform is conditional on your acceptance of these Terms. When you click "Register" and create an account, you are confirming that you accept these Terms and agree to be bound by them. If you are using the Crikex platform on behalf of another person, you confirm that you have the authority to bind that person to these Terms.

These Terms apply to all users of the Crikex platform, including registered players, visitors who browse the site without registering, and anyone who accesses any part of the Crikex service.

Important: These Terms are written in English. If there is any conflict between an English version and a translated version of these Terms, the English version takes precedence.

2. Eligibility

To register and play on Crikex, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age. Crikex does not permit anyone under 18 to register or play, regardless of local laws that may set a different minimum age.
  • You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by law.
  • You must not be acting on behalf of another person when registering or playing.
  • You must not be a current employee, contractor, or agent of Crikex, or an immediate family member of such a person.
  • You must not have been previously excluded or banned from the Crikex platform.

Crikex reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory documentation, Crikex may suspend or close your account and withhold any pending withdrawals pending investigation.

3. Account Registration

Each person may hold only one Crikex account. Creating duplicate accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these Terms. Crikex uses automated systems to detect duplicate accounts and will close all associated accounts if duplicates are found.

When registering, you must provide accurate and complete information. This includes your real name, a valid email address, and a phone number that belongs to you. Providing false information during registration is a violation of these Terms and may result in immediate account closure and forfeiture of any balance.

You are responsible for keeping your account login credentials secure. Do not share your password with anyone. Crikex will never ask you for your password via email, chat, or phone. If you suspect that someone else has accessed your account, contact Crikex support immediately at [email protected].

Note: Crikex accounts are personal and non-transferable. You may not sell, transfer, or assign your account to another person under any circumstances.

4. Deposits and Withdrawals

Crikex supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions on the Crikex platform are processed in BDT. There is no currency conversion and no exchange rate risk for players depositing and withdrawing in BDT.

Deposits are credited to your Crikex account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes, contact Crikex support with your transaction reference number.

Withdrawals are processed to the same payment method used for the most recent deposit, or to a verified payment account registered in your name. Crikex does not process withdrawals to third-party accounts. The following conditions apply to all withdrawals:

  • Your account must be fully verified before your first withdrawal is processed.
  • Any active bonus wagering requirements must be completed before bonus-derived funds can be withdrawn.
  • Crikex reserves the right to request additional identity verification before processing large withdrawals.
  • Withdrawals that cannot be completed due to incorrect payment details provided by the player are the player's responsibility.

Crikex does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, which are outside Crikex's control.

5. Bonuses and Promotions

Crikex offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the Bonus page, including wagering requirements, eligible games, time limits, and maximum withdrawal amounts from bonus winnings.

General bonus rules that apply across all Crikex promotions unless otherwise stated:

  • Bonuses can only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise.
  • Crikex reserves the right to withdraw any bonus offer at any time without prior notice.
  • If Crikex determines that a player has attempted to abuse a bonus — including by creating multiple accounts, using VPNs to appear as a new user, or placing bets that do not contribute to wagering requirements — the bonus and any associated winnings will be forfeited.
  • Bonus funds are separate from real money funds. Real money funds are used first when placing bets, unless the specific bonus terms state otherwise.
  • Crikex reserves the right to amend, suspend, or cancel any promotion at any time.
Wagering requirements: A wagering requirement means you must bet the bonus amount a specified number of times before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a 500 BDT bonus means you must place bets totalling 10,000 BDT before withdrawing. Check the Bonus page for the exact requirement on each offer.

6. Gameplay Rules

All games available on the Crikex platform are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms, these Terms take precedence.

Crikex uses certified random number generators (RNGs) for all non-live games to ensure fair and unpredictable outcomes. Live casino games are conducted by real dealers using physical equipment, and outcomes are determined by real-world events rather than software.

If a game malfunctions or a technical error occurs during play, Crikex reserves the right to void the affected round and return the bet amount to the player's account. Crikex is not liable for any losses resulting from technical errors beyond its control, including internet connectivity issues on the player's side.

7. Prohibited Conduct

The following activities are strictly prohibited on the Crikex platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tools to interact with the platform in a non-human manner.
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation of errors will be voided.
  • Colluding with other players to manipulate game outcomes, particularly in live dealer games.
  • Using the platform for money laundering or any other illegal financial activity.
  • Providing false identity information or impersonating another person.
  • Attempting to access another player's account without authorisation.
  • Engaging in abusive, threatening, or harassing behaviour toward Crikex staff or other players.
  • Placing bets on behalf of another person using your own account.

8. Responsible Gaming

Crikex is committed to promoting responsible gaming. The platform provides tools that allow players to manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are accessible from your account settings at any time.

If you believe your gaming is becoming problematic, Crikex encourages you to use the self-exclusion feature, which will lock your account for a period of your choosing. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Crikex will also suppress any marketing communications to self-excluded players.

For more information about responsible gaming tools and resources, visit the Responsible Gaming page.

9. Privacy and Data

Crikex collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. Crikex will never sell your personal data to third parties for marketing purposes.

Crikex may share your data with payment processors, identity verification providers, and regulatory authorities where required by law. All data sharing is conducted in accordance with applicable data protection regulations.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Crikex's total liability to you for any claim arising out of or in connection with your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the claim.

Crikex is not liable for any indirect, incidental, special, or consequential losses, including loss of profits, loss of data, or loss of opportunity, arising from your use of the platform. Crikex is not responsible for losses resulting from internet connectivity issues, device failures, or circumstances outside its reasonable control.

11. Account Termination

You may close your Crikex account at any time by contacting support at [email protected]. Any real money balance remaining in your account at the time of closure will be returned to your verified payment account, provided all wagering requirements have been met and no outstanding investigations are pending.

Crikex reserves the right to suspend or permanently close any account at its discretion, including where a player has violated these Terms, where fraud is suspected, or where continued operation of the account poses a risk to the platform or other players. In cases of confirmed fraud or Terms violations, Crikex may forfeit the account balance.

12. Changes to These Terms

Crikex may update these Terms from time to time to reflect changes in the platform, applicable laws, or business practices. When material changes are made, Crikex will notify registered players via email or an in-platform notification. The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the Crikex platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and close your account.

13. Contact Us

If you have any questions about these Terms, or if you need to raise a concern or complaint, please contact the Crikex support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the Crikex platform.

Crikex aims to respond to all enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach the support team.

Core Rules at a Glance

01
Minimum Age: 18

No exceptions. Age verification may be requested at any time.

02
One Account Only

Duplicate accounts result in closure of all accounts and forfeiture of balances.

03
Real Information Required

Your name, phone, and payment details must be accurate and belong to you.

04
No Bots or Automation

Automated tools of any kind are prohibited and will trigger immediate account closure.

05
Bonus Terms Apply

All bonuses carry wagering requirements. Check the Bonus page before claiming.

06
Withdrawals to Verified Accounts

Funds can only be sent to payment accounts registered in your own name.

Need Help Understanding These Terms?

The Crikex support team is available 24/7 to answer any questions about these Terms and Conditions. Reach us via live chat or email at [email protected].

Responsible Gaming Resources

If you need help managing your gaming activity, visit the Responsible Gaming page for tools including deposit limits, session reminders, and self-exclusion options.

You've Read the Rules — Now Join Crikex

Register your free Crikex account today. Deposit in BDT via bKash or Nagad, claim your welcome bonus, and start playing live casino games, slots, and more — 24 hours a day.